Ultimate ITIL® 4 for Intelligent and Sustainable Service Management

Description

ITIL is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability.

Progressing from ITIL 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model.

What you will learn
● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI.
● Architect scalable, governed, ethical, and sustainable ITSM operating models.