Description
Untraditional Layman?s Language, Easy to follow Examples, Building up Story ntroduction | ITIL ?v2.0 | The Story Continues -ITIL ?v3.0 | Service Strategy | Service Design | Service Transition & Service Operation | Continual Service Improvement | Functions in ITIL ?v3.0 | ITIL ? 2011 Update | Few Important Questions to discuss | The ITIL?Story Summary, Abbreviations
Contents
Introduction | ITIL ?v2.0 | The Story Continues -ITIL ?v3.0 | Service Strategy | Service Design | Service Transition & Service Operation | Continual Service Improvement | Functions in ITIL ?v3.0 | ITIL ? 2011 Update | Few Important Questions to discuss | The ITIL?Story Summary, Abbreviations
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