Implementing Microsoft Dynamics 365 Customer Engagement: Configure, customize, and extend your Dynamics 365 Customer Engagement for creating effective CRM solutions Paperback

Get hands-on experience about the architecture, implementation, deployment, and data migration of Dynamics 365 Customer Engagement Key Features * Learn about the tools and resources to evaluate Dynamics 365 for CE to implement and proactively maintain it * Integrate Dynamics 365 CE with various applications such as Power BI, Power Apps, and Microsoft Power Automate * Design application architecture, explore deployment choices, perform data migration and more with this feature-packed guide Book Description Microsoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solution that helps a company to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with step-by-step explanations of essential concepts and practical examples this book will guide you through the entire life cycle of implementing Dynamics CE for your organization or clients and help you avoid common pitfalls while increasing efficiency at every stage of the project. Starting with the foundations, the book introduces Microsoft Dynamics 365 offerings, plans, and products. You will learn about various implementation strategies and requirement gathering techniques. You will design the application architecture by converting your requirements into technical and functional designs. You will learn how to configure your CRM according to your organizational needs. You will also learn how to customize Dynamics 365 CE and extend its capabilities by writing client-side and server-side code. Finally, you will learn about integrating Dynamics 365 CE with other applications while exploring its business intelligence capabilities. By the end of the book, you will have gained a deep understanding of all the key components for successful Dynamics customer engagement implementation. What you will learn * Learn new features of Microsoft Dynamics 365 Customer Engagement * Understand various project management methodologies such as Agile, Waterfall, and DevOps * Customize and configure Dynamics 365 Customer Engagement according to your business needs * Integrating Dynamics 365 with other applications like PowerApps, Power Automate and Power BI * Convert client requirements into functional designs * Extend Dynamics 365 functionality using web resources, custom logic, and client site and server-side code * Explore different techniques for writing test cases and executing them * Understand various data migration options to import data from legacy systems Who This Book Is For This book is for consultants, project managers, administrators, or solution architects who wish to implement Microsoft Dynamics 365 Customer Engagement for their businesses. Some basic knowledge of Dynamics 365 is required to get the most out of this book but not necessary.